16 years as a strategic IT partner – our journey with eww ITandTEL

Since our founding, we at syreta have pursued a clear goal: to consistently drive forward the digitalization of commerce. We connect online and offline worlds, develop scalable systems, and create shopping experiences that make brands and retailers sustainably successful. What is often overlooked: behind every smoothly running e-commerce platform, behind every automated process, and behind every stable interface lies a resilient IT infrastructure. One that is highly available, secure in terms of data, and flexible enough to keep pace with growing requirements.

This is exactly where our long-standing partner eww ITandTEL comes into play – and has been for 16 years now.

Why we chose eww ITandTEL

The requirements we place on our hosting and infrastructure partners are not off the shelf. Our customers run productive commerce systems that must be available around the clock. Outages don’t just cost nerves – they cost revenue.

Specifically, we need:

Hosting in Austria – GDPR-compliant, with clearly defined data protection standards and the trust that comes with an Austrian data center. For our retail customers, this is not a nice-to-have, but a prerequisite.

High availability – platforms such as web shops, omnichannel solutions, or automated data pipelines cannot tolerate unplanned downtime. Redundant systems and professional monitoring are mandatory.

Scalable infrastructure – projects grow. What starts today as a mid-sized shop can serve international markets tomorrow. The infrastructure must be able to keep up with this without major friction.

Personal support and regional service – no ticket system that disappears into the void. No anonymous hyperscaler pointing to standard SLAs. Instead, a point of contact who knows our projects and thinks along with us.

With eww ITandTEL, we found from the very beginning a partner who understands these requirements – and consistently fulfills them.

What 16 years of partnership mean in concrete terms

Long-term partnerships don’t arise from nice contract presentations. They arise from effective collaboration in critical moments. Over 16 years, we have implemented projects for national and international brands with eww ITandTEL – and in doing so, learned what truly makes a reliable IT partner.

eww ITandTEL’s infrastructure forms the technical backbone of our solutions:

Data centers in Austria with the highest security standards – ISO 27001 certified and classified according to EN 50600. For our customers, that means: their data is stored in Europe, under Austrian law, in an environment that is regularly reviewed and audited.

High-speed fiber-optic connectivity and VPN services for stable, fast connections – even in complex network topologies with multiple locations or hybrid cloud setups.

Backup and monitoring solutions that keep an eye on critical systems around the clock. If something happens, it shouldn’t be a surprise moment – but a controlled, prepared process.

Cyber Defence as a growing topic: In a time when attacks on commerce systems and corporate networks are increasing, it takes more than a firewall. eww ITandTEL’s range of services extends far beyond classic hosting here.

What convinces us in addition to the technology: straightforward communication, short response times, and collaboration on equal footing. Exactly the way we ourselves work with our customers.

IT infrastructure as a strategic factor in digitalization

The choice of the right IT partner is often underestimated. Many companies think first about shop software, design, or marketing when it comes to digitalization – and forget that all of this is built on an infrastructure that either supports or slows things down.

For syreta, infrastructure is not a downstream topic, but part of the solution we promise our customers. A web shop that collapses under load is useless. An interface that fails sporadically due to an unstable hosting environment costs more than it delivers.

That’s why we invest in stable, long-term partnerships – and not in short-term cheap offers.

Looking ahead

For us, eww ITandTEL is far more than an IT service provider. They think along with us – not only technically, but with a real understanding of the requirements of digital commerce projects. This mindset makes the difference between an infrastructure provider and a strategic partner.

With this stable foundation, we are moving into the next projects full of energy. The topics that will occupy us and our customers in the coming years – AI-supported process automation, scalable omnichannel architectures, secure data integration – need exactly that: an IT partner who thinks along, helps shape, and delivers reliably.

Here’s to the next 16 years.

Link: https://www.eww.at/business/itandtel