A forward-looking online shop for Diakoniewerk

An online shop that truly does its products justice

Diakoniewerk is a member of Diakonie Österreich and thus part of one of the five largest welfare organizations in Austria. At around 200 locations, more than 3,600 employees contribute their expertise and experience. Diakoniewerk Österreich now operates 20 workshops where people work every day who don’t have it so easy in the job market. The dedicated employees in the workshops create wonderful one-of-a-kind pieces with joy and enthusiasm—featuring creative designs and the highest quality. The product range spans from extraordinary decorative items and everyday objects to clothing, lovingly designed toys, and sustainably produced food.

So that customers can continue to shop online to their heart’s content in the future, we have now revised the web shop of our long-standing client and equipped it with numerous new features and technical goodies. In the background of the shop, the databases were linked so that customers can now also learn more about the artist of the selected product. This function not only provides information, but also automatically creates an emotional connection. Who wouldn’t like to know who created the masterpiece they are just about to purchase? For easier product management and straightforward order processing, interfaces to the BMD inventory management system as well as to the post office for shipping were also implemented.

The website relaunch also opened up new worlds for employees. In the background of the web shop, Syreta created two additional user groups. Employees can now easily order products in the web shop themselves using their own login and then have them conveniently delivered via internal mail. In addition, the organization as a whole—including all departments—was taken into account. Thanks to sophisticated programming, departments can now use an internal tool to order products such as promotional materials from other departments and receive them via the fastest route. Gone are the days when lengthy and cumbersome phone calls or email communication were required to obtain materials.

We really enjoyed working on the new Diakoniewerk web shop. We hope you can feel that, too.

shop.diakoniewerk.at/