Biohof Achleitner

Biohof Achleitner is one of the pioneers of organic agriculture in Austria. Since its founding in 1990, the family business has stood for sustainable management, regional value creation, and the vision “100% organic in Austria.” What started as a small farm shop developed into a diverse organic operation with its own agriculture, organic box scheme, organic fresh market, organic culinary offering, and wholesale.

To make the high service quality tangible digitally as well, syreta developed a custom e-commerce and service platform that optimally supports the farm’s diverse business areas. The goal was to simplify the ordering process for customers, optimize internal workflows, and at the same time digitally reflect the company’s distinctive philosophy.

The challenge

Biohof Achleitner ships more than 8,000 organic boxes every week and offers an extensive range of organic products. The digital solution therefore had to do far more than a classic online shop. Requirements included convenient subscription management, flexible ordering options, transparent product availability, and seamless integration of existing business processes.

syreta’s solution

Together with Biohof Achleitner, a tailored platform was created with extensive features for customer service and process automation:

• Digital management of organic box subscriptions
• Individual composition and adjustment of deliveries
• Favorites lists for recurring orders
• Real-time product availability
• Automated newsletter processes
• Online booking of vouchers
• Integration with Microsoft Dynamics NAV
• Corporate website with recipe database, blog, events, and current offers

The result

The new platform simplifies the entire ordering process and creates a convenient digital customer experience. Customers can manage their organic box flexibly, adjust or pause deliveries, and access information about products, recipes, and events at any time. At the same time, Biohof Achleitner benefits from automated workflows and optimal integration of e-commerce and inventory management.

Sustainability, thought through digitally

The digital solution consistently supports Biohof Achleitner’s values: regionality, sustainability, and customer proximity. Through the intelligent connection of agriculture, retail, and digital service, a platform is created that makes the promise “organic beyond the edge of the field” tangible online as well.

Services: E-commerce, subscription management, ERP integration, Microsoft Dynamics NAV, customer portal, newsletter automation, voucher management, corporate website, UX/UI design, process digitization.