CORONAVIRUS - RETAIL SUPPORT THROUGH THE STORE LIFECYCLE TOOL

5 current real-world examples from our customers on the given occasion

DIFFERENT MEASURES RESULTED IN DIFFERENT REQUIREMENTS – FAST IMPLEMENTATION WAS REQUESTED IN EVERY CASE

Slowly we are returning to normality, and as unbearably quiet as it may have been for one or another, the time was hectic and characterized by tension for others. 

One piece of information chased the next, the publication of new guidelines happened at ever shorter intervals, and the measures had to be organized and implemented. 

In many countries, on the one hand it was about the closure of shops that were not system-relevant; on the other hand, grocery retail was exposed to an enormous stress test with regard to protecting its employees, but also with respect to implementing the measures.

• Temporary closure of branches
• Reopening of branches
• Provision with new communication and consumable materials
• Communication with the responsible teams at the POS
• Implementation of the prescribed measures on site

In this context, our customers faced a wide variety of challenges – and we are grateful that we were able to support them with our technology.

What the Corona crisis in spring 2020 showed: A good branch management system is not only valuable in normal operations – it proves its value precisely when things have to move fast. Closing branches, reopening them, rolling out new communication materials, documenting and coordinating protective measures – all of that happened at a pace that would have simply overwhelmed manual processes.

Customers who had the Store Lifecycle Tool in use were able to respond centrally: enter a change, inform all affected locations, track the status. Without phone chains, without lost emails, without uncertainty as to whether the measure had really reached everyone. Five concrete real-world examples show what that looked like in practice.

What the Store Lifecycle Tool delivered concretely in the crisis

Anyone who has to coordinate hundreds of branches knows how time-consuming communication is in normal times. In the Corona crisis, this effort multiplied: New regulations came daily, measures had to be implemented overnight, and every branch needed up-to-date information on opening hours, hygiene measures, consumable materials, and communication specifications. The Store Lifecycle Tool enabled exactly that: a central platform where information was entered once and immediately distributed to all relevant locations. Whether temporary closure, reopening, or the provision of new communication materials at the POS — each of these tasks was coordinated via the system, without headquarters having to deal with hundreds of individual calls or emails. The five practical examples in the linked PDF show how different the requirements of the individual customers were — and how the Store Lifecycle Tool provided the right answer for every use case.