Product QR code for automated service processes

newo Sun and Insect Protection GmbH is an Austrian manufacturer of high-quality shading solutions. Together with syreta, a digital service concept was implemented that makes service and repair processes in the trades more efficient and digitally connects end customers, dealers, and customer service.

Before the project started, service requests were predominantly handled by phone or email. Product and order information had to be researched and supplemented manually, which led to discontinuities between media, longer processing times, and a high administrative workload in service.

With individual product QR codes, a structured, digital service process was created. Each QR code is uniquely assigned to an order and, via an ERP integration, linked to relevant product and customer data that is centrally available.

End customers scan the product QR code and are taken directly to a digital service form. Relevant information is transferred automatically and the request is assigned seamlessly to the responsible dealer, significantly speeding up the entire process.

Automation creates qualified service requests with complete data. Processing effort is reduced, sources of error are minimized, and service quality for end customers and retail partners is noticeably improved.

The QR code solution from syreta creates a future-proof, scalable service process. Thanks to close system integration, digitalization becomes a real competitive advantage and offers long-term added value for manufacturers, dealers, and end customers.